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If you see a message that your Discover account is locked, it usually means too many incorrect login attempts were made in a short time. This is a security measure to protect your account. The good news is that you can usually unlock it yourself quickly.

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Why accounts get locked

  • Entering the wrong password or User ID multiple times in a row
  • Unusual login patterns that trigger automatic fraud protections
  • The exact number of allowed attempts and lockout duration may vary

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How to unlock your account

1

Use the Forgot Password flow

On the Discover login page, click Forgot User ID/Password. Follow the prompts to verify your identity and reset your password. Completing this process typically restores access.
2

Try logging in again

After resetting your password, return to the login page and sign in with your updated credentials.
3

Call Discover if you still cannot get in

If the account remains locked, call the customer service number printed on the back of your Discover card. A representative can verify your identity and help restore access.
To avoid future lockouts, use a password manager to store your credentials, and make sure Caps Lock is off before typing your password.
Never share your password, one-time code, or card number with anyone who contacts you by phone, text, or email. Discover will never ask for your password or verification code unsolicited.
This Knowledge Desk is an independent guide and is not affiliated with Discover. Always log in only at the official site, https://www.discover.com, or the official Discover mobile app.